Privacy Policy

This Privacy Policy (“Policy”) explains how OGATA Co., Ltd. (Headquarters: 1-21-25 Higashiyama, Meguro-ku, Tokyo, 153-0043, Japan) and its affiliates, including OGATA Paris (16 rue Debelleyme, 75003 Paris, France) (collectively, “we”, “our” or “us”), as data controller, collect, use, and process personal data (“Personal Data”) when you use our website https://shop.ogata.com (the “Website”) or visit our physical stores (the “Stores”).

Article 1 – General Statement

We are committed to protecting your privacy and Personal Data. Transparency is fundamental, and this Policy explains what Personal Data we collect, how we use it, and your rights. Please read carefully. If you have any questions, contact us as set forth in Article 12.

Article 2 – Personal Data We Collect

We may collect the following categories of Personal Data directly or indirectly:

  • Identity and contact details (name, address, phone number, email address, occupation, marital status, etc.)

  • Payment information (credit card details, bank account information, online payment account details)

  • Website browsing information (browser, device, OS, IP address, browsing behavior)

  • Online purchase information (product type, quantity, price, order history, order details)

  • Information provided through inquiries or forms (comments, messages, etc.)

  • Data provided by third parties acting on your behalf

If you provide third-party Personal Data, you must ensure you have their consent.

Article 3 – Purpose of Processing

We process Personal Data based on consent, contractual necessity, legal obligations, or our legitimate interests. Examples:

  • Provide and improve our Website and services

  • Fulfill orders and provide after-sales service

  • Ensure transaction security and prevent fraud

  • Communicate product, service, or event information

  • Conduct statistical analysis to improve services

  • Respond to inquiries, refunds, or complaints

  • Comply with legal obligations

Article 4 – Sharing of Personal Data

We may share Personal Data with:

  • Affiliates within the OGATA group (audit, administration, marketing, order processing)

  • Service providers acting under contractual obligations

  • Public authorities where required by law

If data is transferred outside the EU, we ensure adequate safeguards, such as adequacy decisions (e.g., Japan) or EU Standard Contractual Clauses.

Article 5 – Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined herein.

Article 6 – Cookies

We use cookies to track browsing history, purchases, and language preferences. Cookies are essential for proper Website functionality. Please refer to our Cookie Policy for details.

Article 7 – Your Rights

You have the following rights regarding your Personal Data:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to withdraw consent (without affecting lawful processing)

  • Right to lodge a complaint with the competent supervisory authority

To exercise your rights, please contact us at online@ogata.com.

Article 8 – Data Security

We implement appropriate technical and organizational measures to protect against unauthorized access or misuse. Payment information is encrypted (SSL, AES-256). However, no online transmission is 100% secure; transmission is at your own risk.

Article 9 – Minors

Our Website and services are not directed to minors. If we collect information from a minor without parental consent, we will delete it and cancel the transaction.

Article 10 – Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy policies.

Article 11 – Shopify

Our online store is hosted by Shopify Inc. Shopify securely stores Personal Data and processes payments in compliance with PCI-DSS. See Shopify’s Terms of Service and Privacy Policy for details.

Article 12 – Contact

For questions or to exercise your rights:

  • Email: online@ogata.com

  • Post (Japan): OGATA Co., Ltd., 1-21-25 Higashiyama, Meguro-ku, Tokyo, 153-0043, Japan

  • Post (France): OGATA Paris, 16 rue Debelleyme, 75003 Paris, France

Article 13 – Changes to this Policy

We may update this Policy. Significant changes will be communicated appropriately.